Case Study: City of Kalamazoo achieves paperless, automated open enrollment with PlanSource

The City of Kalamazoo Eliminating paperwork and manual processes for a smooth OE

The City of Kalamazoo, a 670-employee public sector organization, faced a completely manual benefits enrollment process with multiple union groups and no central platform. As a Kronos customer, they sought a fully integrated benefits administration solution to eliminate paperwork, stop lost documents, and reduce manual new-hire data entry across 12–15 systems — so they turned to PlanSource.

PlanSource implemented a benefits administration system on a tight four-month timeline, delivering paperless open enrollment, real-time reporting, Kronos integration, and embedded communication and decision-support tools. The result: 1.5 hours of admin effort saved per new hire, four weeks of HR time saved during open enrollment, improved data accuracy, and increased employee participation and satisfaction thanks to clearer education and streamlined processes.

City of Kalamazoo

Shelley Dusek

Director of Human Resources, Labor Relations