Case Study: Metro Health achieves streamlined, time-saving enrollment with PlanSource

How customization and time savings with PlanSource keeps Metro Health productive

Metro Health, a Western Michigan healthcare system with nearly 3,500 employees, faced the challenge of keeping a small HR team productive while managing complex benefits, planning for growth, and providing enrollment support for staff. To digitize enrollment and reduce administrative burden, Metro Health implemented PlanSource Premium in 2019 to give employees a streamlined enrollment experience and the HR team a reliable benefits administration partner.

PlanSource delivered a tailored, digital enrollment solution with a dedicated account team, weekly check-ins, and customizable platform configuration that matched Metro Health’s needs. As a result, PlanSource helped digitize and simplify enrollment, drove 70–80% employee adoption immediately, eliminated the need for a dedicated enrollment rep (saving the equivalent of one to two HR positions), and freed HR to focus on strategic work.

Metro Health

Nicole Nieswand

Senior Benefits Specialist