Case Study: Medibank accelerates delivery and improves customer experience with Planit

How Medibank & ahm accelerated its delivery and improved its customer experience from our testing

Medibank, Australia's largest private health insurer, faced the challenge of needing to accelerate its project delivery and improve the customer experience for its members to meet its strategic priorities. To achieve operational excellence and provide genuine customer-centered healthcare, Medibank's Test Practice Lead engaged the vendor Planit for testing & QA services and staff augmentation.

Planit provided a team of highly skilled, ISTQB-certified consultants, which improved responsiveness and accelerated project delivery for Medibank. The solution led to better decision-making through improved risk visibility and a significantly enhanced customer experience due to the higher quality of tested products. Planit's approach also delivered substantial cost savings and a strong return on investment for the customer.

Medibank

Rizwan Javed

Test Practice Lead