Case Study: UXCam achieves better customer visibility and efficiency with Planhat

UXCam - Customer Case Study

UXCam, a customer success team led by VP Zuzanna Ostojska, needed a single source of truth for customer data and a better way to manage customers and tasks. They were using HubSpot as their CRM, but customer usage data was spread across multiple tools and wasn’t enough to give them a full picture of account health and activity.

With Planhat, UXCam consolidated customer data in one place and used automation and flexible notifications to become more proactive, including automatically creating upsell opportunities when users stopped logging in or hit a usage limit. The impact was significant: UXCam saved 100+ hours in the first month, reduced handover time by 92%, saved 70% of at-risk SME customers, and improved customer base health by 43%, while also running NPS surveys through Planhat with high engagement.

UXCam

Zuzanna Ostojska

Vice President of Customer Success