Case Study: Redis boosts upsells and reduces churn with Planhat

Redis - Customer Case Study

Redis, a real-time data platform, faced the challenge of gaining a deep understanding of customer product usage and engagement due to data being scattered across multiple fragmented systems. This lack of a consolidated view resulted in inefficient processes, hindered customer adoption, and prevented the delivery of a consistently high-quality experience across the customer journey.

By implementing the Planhat customer success platform, Redis consolidated its entire tech stack into a single, actionable Customer 360 view. Planhat’s API and integrations enabled automated, data-driven workflows that freed teams from manual admin tasks. This solution from Planhat directly boosted upsells and effectively reduced churn, saving over 500 days of work annually and enabling a 900% seat expansion.

Redis

Alexey Smolyanyy

Director, Customer Success Strategy and Operations