Case Study: May Mobility improves customer health with Planhat

May Mobility - Customer Case Study

May Mobility, a customer success organization focused on scaling rapidly, needed a more organized way to manage its growing customer base and team. Before adopting Planhat, the team relied on scattered documents and spreadsheets across shared drives, making it difficult to standardize processes, maintain visibility, and deliver consistent customer experiences.

With Planhat’s customer success platform, including Workflows, Health Lab, and dashboards, May Mobility consolidated customer data into a single source of truth and built scalable health scoring, goal tracking, and reporting processes. Planhat helped the team improve customer health by 43% over 11 months, while also supporting stronger retention, renewal risk management, and more data-driven planning for capacity and hiring.

May Mobility

Mychael Mulhern

Director of Customer Success