Case Study: UXCam achieves streamlined customer success and a single source of truth with Planhat

How UXCam Simplified Customer Success With Just One Platform

UXCam, a leader in mobile app experience analytics used by 21,000+ apps, faced an inefficient customer success workflow spread across five different tools, with no single source of truth, many repetitive manual tasks, and no trigger-based automation to identify at-risk customers. To address this, UXCam partnered with Planhat and adopted the Planhat customer platform to centralize data and streamline CS operations.

Planhat consolidated UXCam’s customer and product data, integrated with HubSpot and Jira, and enabled playbooks, automations, NPS management, Customer Portals, and trigger-based alerts. As a result UXCam reduced its CS tech stack from five tools to one, established a single source of truth, saved substantial time through automated workflows, became proactive on renewals and upsells, and increased ROI while improving visibility into customer health and activity.

UXCam

Susan Ostojska

Vice President of Customer