Case Study: Recruitee achieves a 10% increase in customer retention in 12 months with Planhat

How Recruitee increased customer retention by 10% in 12 months

Recruitee, a modern Talent Acquisition Platform used by thousands of recruiters and hiring teams, faced scattered customer data, manual processes, and a non‑standardized customer journey that left them unable to measure customer health or churn risk. To address these challenges they turned to the Planhat customer platform to centralize data and drive better customer success operations.

Planhat gave Recruitee a unified, real‑time view of usage, financials and human interactions, plus automation for onboarding, renewals and business reviews, segment‑based journey design, and customer health scores. As a result, Recruitee extended the customer journey beyond onboarding, improved risk management and proactive engagement, and increased customer retention by 10% in 12 months, achieving net positive retention.

Tellent Recruitee

Jennifer Peters

Director of Customer Success