Case Study: Baptist Health achieves streamlined field collaboration and faster project delivery with PlanGrid Build

Baptist Health - Customer Case Study

Baptist Health, a mission-driven health system in North Florida with five hospitals and more than 200 access points, has undertaken hundreds of millions in construction under Kimberly Hansen, System Director of Design and Construction. Her team faced fragmented processes — legacy Excel tracking, scant construction control systems, complex existing conditions across a multi‑decade campus (including a major 210,000 sq ft critical care tower and a $180M cancer center) — plus a constrained skilled labor pool.

Hansen implemented a project management information system and expanded use of construction tech — PlanGrid for field markups, BIM 360 and BIM 360 Glue for coordination and punch lists, 3D scans and models, and Assemble — while adding a system‑wide architect to scale BIM adoption. The result: streamlined issue tracking and coordination, more accurate identification of buried utilities and interfaces, smoother delivery of large projects, and a stronger platform for ongoing expansion despite labor limits.

Baptist Health

Kimberly Hansen

System Director of Design and Construction