Case Study: Help Scout saves hours each month managing global payments with Plane

Help Scout saves hours each month managing global payments with Plane

Help Scout, a fully remote customer support software startup, faced significant challenges managing global payments for its 40 contractors across more than 15 countries. Using a manual process involving spreadsheets, bank wires, and TransferWise was time-consuming, error-prone, and difficult to scale. The VP of Finance described the old system as nerve-wracking, requiring constant double-checking to ensure accuracy.

By implementing Plane, Help Scout streamlined all global payments into a single, efficient workflow. The solution saved the company hours each month, improved payment accuracy, and provided contractors with a better self-service onboarding and payment tracking experience. Plane also proved reliable for one-off payments and offered responsive support for any issues. After over five years of use, Help Scout continues to rely on Plane for its efficiency, accuracy, and the professional experience it delivers.

Help Scout