Case Study: Help Scout speeds up expense reimbursements with Plane

Help Scout cuts expense processing from hours to 10 minutes with Plane

Help Scout, a customer of Plane, faced a manual and error-prone expense management process for its contractors and employees. The challenge involved juggling multiple banking websites and payment processors, which was a time-consuming operation prone to errors and often resulted in contractors receiving unfavorable exchange rates.

Plane provided a solution by moving Help Scout's expense management into a single, streamlined platform. The implementation standardized the process for all team members and automated payments. As a result, the hours-long monthly task was reduced to just ten minutes, errors were eliminated, and many contractors now receive better exchange rates, demonstrating a significant measurable impact from using Plane.

Help Scout