Case Study: Help Scout saves hours managing global payments with Plane

Help Scout saves hours each month managing global payments with Plane

Help Scout, a fully remote customer support software startup, faced a significant challenge in managing global payments to its 40 contractors spread across more than 15 countries. Their previous process involved manually tracking invoices on a spreadsheet and using a mix of bank transfers and TransferWise, which was time-consuming, error-prone, and difficult to scale. This created a major administrative burden for their finance team.

By implementing Plane's payment platform, Help Scout streamlined all contractor payments into a single, simple workflow. The solution eliminated manual spreadsheets and wires, saving the company hours each month and greatly improving payment accuracy. Plane also delivered a better contractor experience through self-service onboarding and payment tracking. Help Scout has used Plane for over five years, relying on it for its efficiency, reliability, and the professional transparency it provides.

Help Scout