Case Study: Urban Guild achieves streamlined staffing and lower labour costs with Planday

Urban Guild - Customer Case Study

Urban Guild, a family-owned UK restaurant group with multiple venues across the South Coast, needed a better way to manage staff scheduling, keep employees happy, and control labour costs. With busy rosters and the risk of either understaffing or overspending, the company turned to Planday’s scheduling software and workforce management tools to improve operations.

Planday implemented shift scheduling, mobile shift access, shift-swapping, team messaging, automatic time tracking, and analytics/reporting for Urban Guild. The result was more accurate payroll, better employee engagement, faster communication, and smarter cost decisions, with Urban Guild reporting streamlined scheduling, reduced labour costs, and enhanced productivity.

Urban Guild

Simon Eaton

Head of Hugs