Case Study: Puregym boosts employee engagement and customer satisfaction with Planday

Puregym keeps their employees engaged with Planday

Puregym, Denmark’s largest fitness chain with more than 150 centers and over 3,500 staff, faced a challenge with disengaged instructors at one of its busiest locations. The site manager said this negativity was hurting customer satisfaction, with complaints coming through reception and customer surveys. To improve employee engagement, Puregym turned to Planday for online communication and scheduling support.

Planday helped Puregym make staff schedules more consistent and easier to communicate, which improved morale and supported better service. The site manager reported that engaged employees became more loyal and hardworking, helping reduce negative customer feedback and strengthen overall customer satisfaction.

Puregym