Case Study: Fitness World achieves higher employee engagement and customer satisfaction with Planday

Fitness World keeps their employees engaged with Planday

Fitness World is Denmark's largest fitness chain, operating more than 150 centers with 3,500 staff and nearly half a million customer visits each day. At one busy site, Site Manager Ronnie Andersen struggled with disengaged instructors whose visible negativity led to poor class experiences and negative customer feedback.

They introduced Planday to create more consistent schedules and smoother communication, boosting employee engagement. Staff benefited from features like the mobile punch clock—making clocking in/out easier and freeing time to spend with members—which managers say led to more loyal, hardworking employees and improved customer satisfaction.

Fitness World

Ronnie Andersen

Site Manager