Case Study: Crabshell Inn achieves streamlined scheduling and improved staff retention with Planday

Crabshell Inn - Customer Case Study

Simon Harrow, owner of the coastal family-run Crabshell Inn, needed to run a busy, all-year-round hospitality operation with multiple kitchens, a deli and bar, and more than 50 staff (plus extra seasonal hires). Juggling complex rotas, labor costs, compliance and staff retention in a non-urban area made keeping service smooth and the business profitable a major challenge.

Planday’s scheduling and communication platform gave Crabshell Inn templates for seasonal planning, visibility into qualified and available staff, easy shift swaps and real-time check-ins. The system cut management time, improved cost and compliance oversight, boosted staff engagement and retention, and ultimately paid for itself while helping the pub strengthen its role in the local community.

Crabshell Inn

Simon Harrow

Owner