Case Study: Bespoke Hotels achieves better rota planning and payroll control with Planday

Bespoke Hotels - Customer Case Study

Bespoke Hotels, a growing UK hotel group with around 50 properties and 5,000 employees, needed a better way to manage rotas, timesheets, payroll visibility, and staff communication. Excel and pen-and-paper processes were too clunky for the scale of the business, and the team wanted a more user-friendly solution than other hospitality systems. Planday was recommended to them as a simpler alternative.

Planday implemented time and attendance tools, including a Punch Clock with geolocation for smartphone clock-ins and automated rota planning. The rollout helped Bespoke Hotels scale the system across locations, cut admin time and costs, and improve payroll control. Measurably, the HR manager reduced rota creation from about 5 hours per week to just a few clicks, and the company also saved time every month on rota planning with Planday.

Bespoke Hotels

Thomas Greenall

CEO