Case Study: Voltage Park achieves faster support response times with Plain

Voltage Park cuts first response time 95% with Plain

Voltage Park, a provider of AI infrastructure, faced challenges with its previous support platform, Freshdesk. The tool created a fragmented experience as it did not integrate with Slack, where their customers were, forcing the team to juggle multiple channels. The rigid workflows of Freshdesk also required them to adapt their processes to fit the tool rather than having it work for their specific needs.

By switching to Plain, Voltage Park consolidated their support stack into a single platform. Plain's deep Slack integration and API-first flexibility allowed the team to unify email and Slack support, streamline workflows, and significantly improve first response time from over an hour to just three minutes. The solution also improved internal collaboration and provided a scalable system that other teams within the company have adopted.

Voltage Park