Case Study: Prisma modernizes developer support with Plain

Prisma streamlines 500 monthly support requests with Plain

Prisma, a developer tools company, faced a challenge with its previous support platform, Zendesk, which felt clunky and outdated. This was a poor match for their developer-focused team and product experience. They sought a modern, API-first solution and chose to migrate to Plain.

By implementing Plain, Prisma gained a flexible support stack with modern UI and extensive API support. They built custom in-app forms, set up granular SLAs for different customer tiers, and used auto-responders to manage expectations. The solution, which processes 500 monthly support threads, provided a seamless experience that aligns with Prisma's developer-centric approach and scales with their growth.

Prisma