Case Study: n8n handles 60% of support tickets automatically with Plain

n8n handles 60% of tickets automatically with Plain

n8n, an open-source workflow automation tool, faced a challenge when their ticket volume exploded from 100 to over 2,000 per week, causing response times to stretch to 2-3 weeks. Their existing support tool could not keep pace, and they needed a modern, API-first solution that could integrate with their own product. They chose Plain for its powerful API and modern UI.

Using Plain's API-first architecture, n8n built a custom AI agent that now automatically handles 60% of their support tickets. This solution reduced average response times from weeks to hours for enterprise customers and allowed the team to support a 20x increase in volume while only doubling their team size. The AI agent built with Plain does the work of approximately 10 people, enabling n8n to scale its support operations sustainably.

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