Case Study: Fly.io saves 200+ hours of engineering time with Plain

Fly.io saves 200+ hours of engineering time with Plain

Fly.io, a developer-focused public cloud platform, faced limitations with their previous support platform, Help Scout, as their customer base grew. Their team of engineers needed a more flexible API for deeper workflow integration, faster ticket handling, and better tooling for their rotating on-call engineers to scale their paid support plans effectively.

By implementing Plain, Fly.io built a custom support portal using Plain's API to centralize requests and streamline workflows. This solution saved them over 200 hours of engineering time per year, provided faster customer context access, and created a scalable system for future growth, including plans to integrate GitHub.

Fly.io