Case Study: Leading UK Highway Service Providing Company achieves faster, more accurate pothole repairs and improved public service with Pitney Bowes

Working closely with local governments to smooth out roadway maintenance processes

Leading UK Highway Service Providing Company, which partners with local governments to design and operate highway solutions across the UK, struggled with inaccurate public reports of road defects (e.g., vague calls about “a pothole down High Street”) that sent crews to the wrong locations and increased costs. To fix this, the company engaged Pitney Bowes, deploying Spectrum Spatial Analyst and Confirm Intelligent Infrastructure Management with support from Pitney Bowes Professional Services.

Pitney Bowes delivered a highly customized online reporting tool (about 85% tailored) that lets residents drop precise markers, indicate size/depth and lane, view existing reports and planned resurfacing, and automatically route issues or upload data into county asset-management systems. The Pitney Bowes solution improved report accuracy, increased crews’ productivity, reduced duplicate reports and time spent locating faults, and sped up repairs—substantially enhancing service for the company’s local-government clients and the public.