Case Study: Wipro achieves automated mail tracking and improved productivity with Pitney Bowes SendSuite Tracking Online

Wipro automates mail delivery services, improves productivity with SendSuite solution

Wipro, a leading IT, consulting and business-process services company, struggled to manage inbound mail at its East Brunswick office where staff receive more than 300 pieces daily (about 50 trackable parcels) without a dedicated mailroom. Manual spreadsheet logging and informal hand-offs made tracing deliveries slow and error-prone. To address this, Wipro deployed Pitney Bowes’ SendSuite Tracking Online solution.

Pitney Bowes implemented the cloud-based SendSuite Tracking Online service with barcode technology and handheld devices to electronically log receipts, capture signatures and track each hand-off; its batching feature lets staff scan multiple parcels at once and sign once. The result was an immediate productivity uplift: faster, more accurate logging, improved traceability (staff can now search by sender to see who signed and when), fewer errors, and reclaimed time for core projects.

Wipro

Destini Gonzales

Operations Manager