Case Study: Wake Forest University achieves streamlined, convenient mail and package delivery with Pitney Bowes' ParcelPoint Smart Lockers and Shipping 360

Wake Forest University modernizes mailboxes with a smarter mail and package delivery solution

Wake Forest University, a private university in Winston‑Salem, N.C., faced declining traditional mail volumes but rapidly rising inbound packages—at peak the mail center handled up to 19,000 packages a month—creating long pick‑up lines, crowded mailrooms and limited access outside mail center hours. To modernize its operations, Wake Forest turned to Pitney Bowes, deploying its Shipping 360® platform along with ParcelPoint™ Smart Lockers and inbound package tracking software.

Pitney Bowes implemented smart lockers, barcode tracking and automated email notifications, then expanded to rear‑loading lockers and remote management via Shipping 360® to streamline staff workflows. The solution eliminated individual mailboxes, reduced mailroom congestion and long waits, extended convenient pick‑up hours for students, and allowed the mail center to efficiently manage high volumes of packages—demonstrating clear operational and service improvements delivered by Pitney Bowes.

Wake Forest University

Alex Crist

Director of Auxiliary Services