Case Study: Coastal Carolina University achieves greater mailroom efficiency, savings, and student satisfaction with Pitney Bowes

University handling over 1,000 daily packages transforms mail center operations, and increases student satisfaction

Coastal Carolina University’s mail center was struggling to keep up with rapid student growth, while outdated systems created bottlenecks for processing incoming mail and packages. To improve efficiency, reduce costs, and boost student satisfaction, the university turned to Pitney Bowes and its Shipping 360 platform to better manage inbound and outbound mail operations.

Pitney Bowes implemented an integrated solution with online mailing and shipping software, package tracking, distribution tools, analytics, and smart lockers. The result was more control and transparency across mail operations, faster package handling, and better student experience. Coastal Carolina University now processes more than 1,000 daily packages, expanded from 1 to 382 lockers, and is saving $146K per year with Pitney Bowes.

Coastal Carolina University

Grace McCoy

Director of Auxiliary Finances and Lean Officer