Case Study: Tobi (California fast-fashion retailer) achieves 10% reduction in returns costs and 15% fewer return-related calls with Pitney Bowes

Tobi brings a California style to customers worldwide with improved returns processing

Tobi is a California-based fast-fashion online retailer serving young women in over 100 countries that needed to contain the rising cost of free returns and reduce customer confusion from limited returns tracking. To address these challenges, Tobi engaged Pitney Bowes and its Returns service—including SmartLabel, the Shipment Manager portal and the Transit Trigger program—to improve visibility and control return costs.

Pitney Bowes implemented downloadable SmartLabel®s via the Shipment Manager™ portal, automated Transit Trigger® tracking and branded reminder emails, and provided consulting to optimize the process. Within a year, Pitney Bowes’ solution delivered a 10% reduction in return-package costs and a 15% drop in inbound returns calls, improved inventory planning and faster return-to-resale flow, plus better customer visibility and additional marketing touch points.

Tobi

Mat Ziser

Vice President of Operations