Case Study: Corangamite Shire Council achieves rapid map updates and staff self‑service with Pitney Bowes Spectrum Spatial Analyst

Staff delighted when Western Victoria council moved quickly to adopt Web-based GIS

Corangamite Shire Council, a local government in south‑west Victoria, needed a more user‑friendly, efficient way to publish and update GIS maps so staff across planning, engineering and customer service would actually use location data. IT/GIS Officer Ben Stephenson was already using Pitney Bowes MapInfo Pro but found the previous client/server GIS difficult to maintain and unpopular with users, so the council adopted Pitney Bowes’ web‑based Spectrum Spatial Analyst to address those gaps.

Pitney Bowes implemented Spectrum Spatial Analyst, and Stephenson migrated all required datasets in five days and integrated the tool with the council’s CRM, property rating, finance and asset systems. The change enabled widespread self‑service (helpful to customer service staff who handle ~39,000 calls a year), reduced maintenance to about one to two days per week, and cut map‑update time to roughly 30 seconds with a simple browser refresh—delivering faster access to up‑to‑date spatial data and improved operational responsiveness.

Corangamite Shire Council

Ben Stephenson

IT/GIS Officer