Case Study: University of Connecticut achieves faster, accurate campus parcel delivery with Pitney Bowes SendSuite Tracking and OneSort Pro

SendSuite Tracking and OneSort™ Pro enable speedy delivery service to UConn students

The University of Connecticut (UConn), a statewide research university with more than 30,000 students and roughly 13,500 living on campus, faced a large backlog and misdelivery problem as online ordering drove parcel volumes to 143,801 packages across eight mailrooms in 2014–2015. With delayed, erroneous and lost deliveries creating student dissatisfaction and negative publicity, UConn engaged Pitney Bowes and its SendSuite Tracking and OneSort Pro solutions to consolidate mail services and improve parcel visibility and delivery accuracy.

Pitney Bowes implemented an integrated solution using OneSort Pro automated data capture to scan handwritten addresses and SendSuite Tracking for notifications, real-time status, reporting and chain-of-custody. The change centralized deliveries to the main mail facility, eliminated the need for FedEx/UPS to serve eight separate locations, sped up counter service (students swipe IDs to see exact shelf locations), enabled package image previews that increased pickup rates and freed storage space, and ensured packages follow students’ current addresses — delivering immediate, measurable operational improvements for UConn.

University of Connecticut

Lori Nye

Manager Logistics Administration