Case Study: Mars Capital achieves FCA‑compliant, scalable mail fulfillment and 50% mailing cost savings with Pitney Bowes Mailstream on Demand

Rapid growth and regulatory compliance lead Mars Capital to a secure, scalable print solution

Mars Capital, a UK mortgage servicer regulated by the Financial Conduct Authority, faced rapid growth (from 800 to 5,000 monthly mailings) and strict regulatory requirements for secure, timely, item-level tracked communications. To address rising postage, staffing and stationery costs from its in‑house operation, Mars Capital selected Pitney Bowes and its Mailstream on Demand service.

Pitney Bowes implemented Mailstream on Demand—an ISO27001‑accredited, encrypted fulfillment service that adds a 2D barcode and page‑level verification to every letter and provides item‑level reporting. The five‑week migration freed 3–4 staff, reclaimed office space, improved print quality, consolidated mail and cut mailing costs by about 50% (estimated savings £2,500 / $4,000 per mailing), enabling Mars Capital to scale further while maintaining FCA compliance.

Mars Capital

Nigel Carter

Chief Executive Officer