Case Study: Boston Medical Center achieves faster, more reliable pharmacy shipping with Pitney Bowes

Pitney Bowes shipping solutions allowed Boston Medical Center to take control of its shipping and cut costs dramatically even with increasing shipping volume

Boston Medical Center, a hospital system with 7 pharmacy locations handling central fill and direct-to-patient orders, faced growing shipping complexity and cost-allocation challenges. As prescription volume increased, the team struggled with inconsistent carrier/service selection, unnecessary overnight shipments, manual FedEx invoice reconciliation, and limited audit-ready data retention. Boston Medical Center needed a secure, scalable solution from Pitney Bowes to control shipping decisions and accurately charge costs back to the right pharmacy.

Pitney Bowes implemented a pharmacy shipping solution that unified five carriers on one platform and automated shipping workflows, reconciliation, and compliance recordkeeping. The results were significant: Boston Medical Center saved about 23,000 pharmacist hours per year, reduced shipping costs by more than $800,000 per month versus retail rates, and processed over 1,000 shipments per day with audit-ready accuracy.

Boston Medical Center