Case Study: Kith NYC achieves faster international fulfillment and fewer returns with Pitney Bowes

Pitney Bowes Global Ecommerce solutions help Kith NYC retain exclusive appeal for customers

Kith NYC, a trend-setting shoe and apparel retailer known for limited-edition flash sales, faced growing international fulfillment challenges as it expanded globally. Unexpected taxes, duties and confusing delivery charges led to increased returns and a heavy paperwork burden on fulfillment centers—threatening Kith’s exclusivity strategy. To address this, Kith NYC engaged Pitney Bowes and its Cross-Border Global Ecommerce solutions.

Pitney Bowes implemented fully landed-cost pricing at checkout and consolidated international shipments through a U.S. hub, handling customs paperwork and compliance on Kith’s behalf. The result: customers see total costs up front, packages are treated as domestic for fulfillment, shipments from the Pitney Bowes hub leave within 24 hours, and Kith NYC experienced fewer returns and refusals, lower shipping and processing costs, faster delivery and improved margins.

Kith NYC

Nick Annacone

Vice President and Director of Operations