Case Study: Wesleyan Assurance Society achieves clear, consistent and timely customer communications with Pitney Bowes EngageOne

Long standing UK mutual society builds strong customer relationships with clear, consistent, and timely communications

Wesleyan Assurance Society, a long-standing UK mutual with more than 260,000 customers, faced slow, manual customer communications that relied on hard-coded letters and took up to 10 minutes each to produce, with change requests taking months. To gain agility and ensure clear, consistent, timely messaging, Wesleyan turned to Pitney Bowes and its EngageOne® Interactive document composition solution.

Pitney Bowes implemented EngageOne Interactive with roughly 300 templates enabling 1,200 letter variations, automated overnight batch generation, and business-user editable templates that reduced change time from months to minutes. As a result, Wesleyan now sends more accurate, timely communications, has improving customer satisfaction scores, reduced employee time on document management, and finds demonstrating compliance to regulators much easier — outcomes driven by Pitney Bowes’ solution.

Wesleyan

Keith Harris

Planning & MI Reporting Manager