Case Study: DSTLD achieves faster shipping and easier returns with Pitney Bowes

LA fashion leader delivers in style with Pitney Bowes

DSTLD, an online retailer of premium denim and luxury essentials, faced significant inventory and logistics challenges due to its rapid growth. Their online inventory was not synced with physical stock, causing shipping delays and customer frustration. Returns were slow and lacked visibility. To focus on brand building, DSTLD partnered with vendor Pitney Bowes to manage its fulfillment operations.

Pitney Bowes implemented its fulfillment solution, housing all DSTLD inventory and managing picking, packing, and shipping. They diversified shipping carriers to reduce costs and delivery times and implemented Returns software to streamline the returns process. The results were a 200% increase in order volume handled, same-day shipping, and delivery across the US in 2-4 days. This efficiency allowed DSTLD to offer free shipping and returns, improving customer satisfaction and competitive positioning.

DSTLD

Kevin Morris

Chief Financial Officer & COO