Case Study: Kent School achieves contactless, flexible package pickup and a superior campus experience with Pitney Bowes ParcelPoint smart lockers

Kent School delivers students a superior campus experience with inbound tracking and contactless smart locker technology from Pitney Bowes

Kent School, a college preparatory school in Northwestern Connecticut, faced a pandemic-driven surge to nearly 800+ packages per week and needed contactless, flexible pickup beyond their basic tracking software and limited mail center hours. They turned to long-time partner Pitney Bowes for a solution, exploring technologies such as ParcelPoint Smart Lockers, SendSuite Tracking Online, and PitneyTrack Inbound.

Pitney Bowes installed two rear-load and one front-load ParcelPoint Smart Locker banks integrated with SendSuite Tracking Online (with ongoing implementation, training and support), delivering contactless self-service pickup, cloud-based tracking and barcode alerts. Pitney Bowes’ solution improved visibility and accountability, freed mail room space, reduced health and safety risks and delivery delays, and let staff reallocate time to student-facing work while handling the ~800 packages/week volume more efficiently.

Kent School

Tanya Horgan

Business Manager