Case Study: Harvey Nichols achieves global e‑commerce expansion with Pitney Bowes Borderfree Retail

Harvey Nichols delivers fearlessly stylish shopping to the world with help from Pitney Bowes

Harvey Nichols, the historic British luxury department store chain, needed to turn occasional international visitors into regular customers by extending its in-store, personalized shopping experience online. With a small team and only a manual, call‑to‑order international process, Harvey Nichols lacked the expertise and infrastructure to scale global e‑commerce, so it selected Pitney Bowes and its Borderfree Retail solution.

Pitney Bowes implemented Borderfree Retail as an end‑to‑end international commerce platform (localization, fully landed costs, compliance, logistics, customer care and DDP options) and integrated it with Harvey Nichols’ checkout. Since launch the site now serves 122 countries and handles 70 currencies, delivered faster turnaround times, improved internal operational efficiency, enabled Delivered Duty Paid and the ability to reach many more territories (another ~90 countries with alternate duty options), and Pitney Bowes continues to support marketing and growth.

Harvey Nichols

Pamela Reynolds

Head of Online