Case Study: Fairfield University achieves faster, more efficient package delivery with Pitney Bowes

Fairfield University conquers package delays to transform the student experience

Fairfield University’s Mail Center was struggling with a high volume of inbound packages, inefficient manual processes, and limited pickup hours that led to pileups, long lines, delivery delays, frequent inquiries, and poor visibility into operations. These issues created bottlenecks and campus disruptions, while also taking staff away from other important tasks. Pitney Bowes and its Shipping 360® platform were brought in to help improve package handling.

Pitney Bowes implemented rear-loading smart lockers through the Shipping 360® platform to streamline inbound package tracking and delivery. The solution improved efficiency, reduced package pickup delays and staff workload, and gave Fairfield University better visibility and control over mail-center operations, helping transform the student experience.

Fairfield University

David Frassinelli

Vice President of Facilities, Campus and Auxiliary Services