Case Study: De Montfort University achieves speedier, greener parcel processing with Pitney Bowes SendSuite Arrival

De Montfort University delivers speedier and greener service

De Montfort University, a Leicester-based institution supporting over 27,000 students, faced an inefficient, paper‑based post room that handled up to 36,000 packages a year and generated avoidable waste. To improve efficiency and reduce its carbon footprint, the university engaged Pitney Bowes and adopted the SendSuite Arrival tracking system.

Pitney Bowes implemented SendSuite Arrival with barcode scanners, automated delivery routing, real‑time tracking and reporting, and integration with the campus’s two electric delivery vans serving 20+ buildings. The solution cut parcel‑lookup time by about 90%, produced zero lost recorded‑delivery items, enabled two‑second status checks, reduced paper use and improved KPI reporting—backed by ongoing support from Pitney Bowes.

De Montfort University

Nigel Ward

Facilities Manager