Case Study: ZEISS boosts productivity and process visibility with Pipefy

How ZEISS increased productivity and process visibility through automation

ZEISS needed a way to automate manual, unstructured workflows across teams such as IT, HR, Procurement, Sales, and Logistics. The company was relying on spreadsheets and emails to handle requests, which created bottlenecks, limited visibility into process performance, and made IT governance harder to enforce. ZEISS turned to Pipefy to centralize and standardize these processes.

With Pipefy, ZEISS automated more than 70 workflows in less than 2 years, including customer onboarding, lens exchange, procurement, and delivery. In those four key processes alone, ZEISS saved more than 760 working hours per month, improved average productivity per FTE by 72%, and cut lead times sharply, including customer onboarding from 4 to 2 days and procurement from 25 to 30 days to 7.5 days.

ZEISS

Lygia Silva

Process Manager