Case Study: Samsonite achieves a standardized, error-proof purchasing process with Pipefy

How Samsonite Built an Error-Proof Purchasing Process with Pipefy

Samsonite, the global leader in luggage and travel accessories, faced an inefficient, largely manual purchasing process managed through emails and disparate ERP files that caused errors, compliance gaps, poor visibility, and slow answers to basic spend questions. To address this, Samsonite selected Pipefy’s workflow platform to standardize procurement and integrate with its legacy J.D. Edwards ERP.

Pipefy implemented centralized forms, automated approvals and alerts, and ERP integration while working with Samsonite to enforce policies and enable reporting. As a result, 100% of purchase requests are now managed through Pipefy, saving over 2,370 paid employee hours in five months, reducing manual errors and delivering a 177% ROI with instant visibility into spending.

Samsonite

Mauricio Rizzi

Customer Service and Procurement Manager