Case Study: NEX Energy saves 661 employee hours per month with Pipefy

How NEX Energy broke silos and scaled operations with Pipefy

NEX Energy, a Brazilian energy company with 36 employees, grew quickly and needed a better way to connect sales, customer success, and operations. Its previous CRM was too inflexible for the customer success team, creating process gaps, manual work, and bottlenecks in customer onboarding.

NEX Energy replaced its legacy CRM with Pipefy to build, automate, and connect processes across departments, including customer onboarding, HR, finance, and billing. With Pipefy, the company unified its customer journey, created 9 automated processes, and saved 661 monthly working hours, including 450 hours from automations; it also reported a 122% ROI and a doubling of its customer base.

NEX Energy

Juliano Lenzi

Founder