Case Study: FIEC (Federation of Industries of the State of Ceará) achieves 70 automated back-office processes in 3 months and 151% ROI with Pipefy

How FIEC automated 70 internal processes in 3 months with Pipefy

FIEC (The Federation of Industries of the State of Ceará) faced a major digital-transformation challenge: over 500 processes to review, paper-based workflows, rework and an overburdened IT team that slowed improvements. To give business analysts more autonomy and speed up back-office operations, FIEC selected the no-code process automation platform Pipefy to standardize and automate critical support processes.

With Pipefy (implemented alongside partner Profectum) FIEC used agile sprints to identify and build automations, empowering non-technical teams to create solutions. The deployment automated 70 workflows in three months, involved more than 200 people, eliminated paper flows (e.g., vehicle inspections and meal-voucher requests), and delivered a 151% ROI measured just from hours saved—freeing staff for strategic work and setting the stage to expand Pipefy across the institution and integrate it with other tools.

FIEC

Débora Costa

Planning Manager