Case Study: Dasa (Brazil’s largest integrated healthcare network) achieves 295% increase in supply chain efficiency with Pipefy

How DASA Increased Efficiency in 295% Managing Supply Chain Requests

Dasa, the largest integrated healthcare network in Brazil serving over 20 million people annually, faced fragmented supply chain operations managed through ticket systems, email, and spreadsheets. To address frequent errors, poor SLA visibility, traceability gaps, and scaling limits, Dasa began using Pipefy in August 2020 to streamline its logistics planning and supply chain workflows across multiple departments.

Pipefy implemented a centralized workflow using error‑proof forms, automations, database connections, and process connections that coordinate 10 teams and parallel flows like purchasing. As a result, Dasa achieved a 295% increase in team efficiency (from 236 to 931 tickets per employee per month), a 75% reduction in SLA time (from 4 days to 1 business day), a 223% ROI in year one, and now manages 7k+ demands and 20k+ automated actions per month—scaling operations without adding headcount.

Dasa

Mateus Priólli Pereira

Process and Projects Specialist