Case Study: Coplacana reduces credit analysis lead time with Pipefy

How Coplacana Went From Manual Processes to Digital Systems

Coplacana, the São Paulo State Sugarcane Farmers Cooperative, was looking to improve inefficient workflows as it grew. Its teams were using disconnected tools such as email, Excel, ERPs, and Google Drive to manage requests, which created manual work, limited visibility, and delays in areas like credit and register, finance, IT, auditing, sales, and human resources. Pipefy was chosen after market research as the system to automate these processes and reduce data loss and errors.

With Pipefy, Coplacana standardized end-to-end processes, automated repetitive tasks, and gave department leaders the ability to customize workflows without relying heavily on IT. The company also gained real-time visibility into operations, status updates, bottlenecks, and performance indicators. Results included a 68% reduction in average lead time in credit limit analyses, 157% ROI, more than 2,500 credit analyses completed, and over 1,000 hours saved with automations plus 700+ hours saved with automated emails.

Coplacana

Claudio Rossi

Chief Financial Officer