Case Study: Berneck achieves 270% ROI and 31% faster lead time with Pipefy automation

How Berneck Earned an ROI of 270% with Lean Practices and Pipefy Automation

Berneck, the largest wood exporter in Brazil (shipping about 2,000 containers per month), faced scaling challenges as orders doubled: processes were undocumented, deadlines were missed, lead time was unmeasurable, analysts became information gatekeepers, and logistics fees were high. To address these issues the company turned to Pipefy, adopting Pipefy as a Lean management tool to replace sprawling Excel sheets and standardize their logistics and booking workflows.

Using Pipefy’s automation and templates, Berneck standardized processes, automated 48% of email communications, and implemented SLA tracking and deadline alerts. The Pipefy-driven changes cut lead time by 31%, saved 10,080 hours per quarter, reduced logistics waste by 90%, prevented late fees, and delivered a 270% ROI (161% from email automation and 109% from other automations), while improving reporting, team handoffs and morale.

Berneck

Karine Correa

International Trade Supervisor