Case Study: New York Public Library improves hiring manager engagement and candidate experience with Pinpoint

The New York Public Library is More Modern and Accessible Than Ever

The New York Public Library (NYPL) needed a more modern applicant tracking system after using the same clunky, slow ATS for 14 years. With 92 locations, 400 hiring managers, and 2,700 jobs, its four-person talent acquisition team was spending too much time on manual work, while candidates and hiring managers were not getting the streamlined experience NYPL wanted.

Pinpoint implemented a new ATS in under six weeks, migrated all candidate data from the legacy system, and built a custom integration with Checkr for background checks. With Pinpoint, hiring managers can comment, rate candidates, and collaborate in one place, while candidates can apply from mobile, schedule interviews, and sign offers more easily. The result was a faster hiring process, better candidate experience, and a system that NYPL’s hiring managers quickly embraced.

New York Public Library

Craig Senecal

Senior Director of Employee Experience