Case Study: L’Occitane improves candidate NPS by 60% with Pinpoint

How L’Occitane improved their candidate Net Promoter Score by 60%

L’Occitane, a global retail brand, faced significant challenges with its legacy applicant tracking system (ATS), which was hindering its high-volume hiring and failing to provide a positive candidate experience. The outdated system lacked customization, caused hiring managers to use inefficient workarounds, and did not support the company's employer branding goals, making it difficult to compete for top talent. To address this, L’Occitane selected Pinpoint as its new ATS platform.

By implementing Pinpoint, L’Occitane gained a customizable and user-friendly system that improved its employer branding, streamlined hiring workflows, and integrated seamlessly with onboarding tools like Zinc. The vendor’s solution empowered hiring managers and provided actionable candidate feedback. As a result, L’Occitane improved its candidate Net Promoter Score by 60% to a world-class 80, reduced time-to-fill by 23%, and saved 90 minutes per hire on background checks, allowing the team to efficiently manage large-scale recruitment.

L’Occitane

Sam Lucking

Senior Recruitment Manager