Case Study: Zuora achieves faster response times and global availability insights with Pingdom

Zuora - Customer Case Study

Zuora, a global subscription billing and payments company, needed a reliable way to measure service availability and end-user experience around the world for its 24/7 mission-critical platform. The company used Pingdom to monitor uptime, response times, and application performance across regions, helping support its enterprise-ready service commitments.

Using Pingdom, Zuora implemented availability reporting, alerts via email and SMS, and detailed ping checks to pinpoint partial outages and latency issues. Pingdom helped Zuora shorten operations response times significantly and reduced troubleshooting that once took 8–10 hours to just a few minutes, while also helping resolve network routing problems affecting customers as far away as Canada.

Zuora

Keith Freedman

Senior Site Reliability Engineer