Case Study: Michigan State University Federal Credit Union reduces fraud exposure and speeds authentication with Pindrop

Michigan State University Federal Credit Union cuts authentication time by 58 seconds with Pindrop

Michigan State University Federal Credit Union (MSUFCU) faced the challenge of rising fraud exposure and inefficient member authentication processes, which were increasing call times and negatively impacting member satisfaction. To address this, the credit union partnered with Pindrop to implement its Protect and Passport solutions, aiming to create a more secure and frictionless member experience.

By deploying Pindrop's solutions, MSUFCU significantly streamlined authentication, cutting the average handle time by 58 seconds per call. This led to a $723,840 increase in annual operational savings and a 10% boost in member satisfaction scores. Furthermore, Pindrop's technology was instrumental in reducing fraud exposure by $2.57 million by identifying and stopping over 220 fraudulent calls, including sophisticated deepfake attempts.

Michigan State University Federal Credit Union (msufcu)