Case Study: a large eCommerce retailer saves nearly $10M in fraud losses with Pindrop

Large Ecommerce Retailer cuts fraud losses by nearly $10M with Pindrop

The customer, a large e-commerce retailer, faced a significant challenge with fraudsters targeting its contact center for concessions abuse, leading to millions in losses. With a fraud rate of 1 in 60 calls, the retailer sought a solution to combat this threat and turned to the vendor, Pindrop, to test its Protect platform and Negative VoiceID feature.

By implementing Pindrop's multi-factor risk platform, which analyzes voice, device, and behavior, the retailer was able to identify and stop repeat fraudsters. The Pindrop solution detected 22% more fraud than other vendors and reduced its false positive rate to less than 5%. As a result, the retailer is on track to save nearly $10 million in fraud losses in the first year.