Case Study: FNBO boosts fraud investigation speed and accuracy with Pindrop Fraud Assist

FNBO speeds fraud investigations by 35–40% with Pindrop

FNBO, one of the largest privately held banks in the US, faced the challenge of making its fraud investigation process more efficient. The bank's team was spending significant time on manual case reviews, which led to inconsistent decisions and created workflow bottlenecks, especially with non-English calls. To address this without increasing staff, FNBO partnered with vendor Pindrop to pilot a new solution.

Pindrop implemented its GenAI-powered Fraud Assist tool, which provides real-time call summarization and translation directly within FNBO's existing security platform. The solution from Pindrop yielded significant results, including a 35-40% reduction in investigation time and a 42% increase in case productivity without additional hiring. The bank also experienced a 50% lift in decision accuracy, demonstrating the powerful impact of Pindrop's technology.

FNBO